FAQs

Q: What is your return policy? A: We accept returns within 7 days of the ship date. All sale items, hats & beanies, and socks are final sale and cannot be returned. Damaged or defective products must be reported within 10 days of the ship date. Return items must be in the same as-new condition. Bad Tempah reserves the right to reject returns if it determines, in its sole discretion, that the customer is attempting to return worn items. If your item doesn’t fit and you want to change the size, we will return the item if it meets the above criteria. Bad Tempah will send a return label via email for you to send back at our cost. Once received, we will send the new item. We do not refund items for change of mind.

Q: Does adding an item to my cart reserve it? A: Our stuff sells out fast! Adding an item to your cart does not reserve or hold the item. It can still be purchased by other customers before you checkout and complete your order.
Q: How long does it take to ship my order? A: All products ship within approximately 3-10 working days of the order being placed. A tracking link will be sent. We use a 1-2 day tracked courier within New Zealand. In the unlikely event there are any delays, you will be notified via email.

Q: Do you ship internationally? A: Yes, we ship worldwide! International shipping prices vary by country and the weight of your order. For international orders that have been in transit for over 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held up due to customs fees.

Q: How can I track my order? A: At times, the courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update. Once your order has left our facility, we no longer have any contact or control over it, and you will need to get in contact with the courier directly for any information. If an order has been marked as delivered, we have no contact with it, and you will need to get in direct contact with the courier with any questions or concerns you may have.
Q: What should I expect during sale activity or promotional periods? A: Please note that during sale activity or promotional periods, your order may take up to 10-14 working days to be delivered.